Tag Archives: – Private Mentoring Group – Prosper Learning

“Doing The Right Thing” + On The First Contact Will Help A Company Prosper

cmslogoAt Prosper, we know that the first contact  with our students or customers  is the most important things in customer service. We want that contact to be successful   having our Representative being prepared and knowing  the programs and helping the students feel the value  of  their education

“…Customer service statisticians have found that solving an issue during the first contact (as opposed to over the course of two, three, or more contacts) saves time, money, and increases customer satisfaction in the long run…”(First Contact Resolution-Service Untitled )

I love working for a company that uses systems that make it easier for our frontline to resolve issues.

Devin Willis

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Filed under Blogroll, customer service, devin willis + prosper, do the right thing, Ethan Willis