Category Archives: Listening Skills

Principles of Wealth Building

Adam Mortimer shared the following great tips :

The principles of wealth-building are simple truths that you can follow to achieve financial independence. As you begin your journey towards financial independence, you may start to notice that many of the financial gurus say the same thing. They just say it differently. Some of the most common principles of wealth building are doing things like paying yourself first, reducing your expenses, and learning how to invest.

The book The Richest Man in Babylon by George S. Clason covers some of these basic principles. The wealth-building principles (or “commandments”) are as follows:

· Pay yourself first. Paying yourself is a crucial key to financial freedom. If you are not paying yourself first, you are going to have a hard time reaching financial freedom. Remember the old saying by Benjamin Franklin, “A penny saved is a penny earned.” If you earn $50,000 a year but you are only saving $1,200, how much are you really earning? I will give you a hint: the answer is not $50,000.

· Make of thy dwelling a profitable investment: This means set up a plan to pay off your house as soon as possible. One of the best ways to increase your wealth is to pay off that big mortgage. Imagine all the things you could do if you didn’t have a mortgage payment.

· Control thy expenditures: Controlling your expenses is a very simple, yet crucial, step towards building wealth. I have yet to meet a wealthy man who lives beyond his means, so track your expenses and look for ways to use your money more efficiently. You can do this by not eating out as much, reducing the cable bill, and using coupons, just to name a few.

· Guard thy treasures from loss: Before you invest in anything, make sure you are very familiar with the investment at hand. Never put your hard-earned money into something that you are unfamiliar with. This is a sure way to lose money.

· Increase thy ability to earn: One of the best ways to increase your wealth is to excel at what you do. If you are an employee, be the best employee that you can be. Look for ways to make your company more money or ways to reduce company expenses. Find the people out there that are excelling at what they do and learn from them.

· Insure a Future Income: Make sure that if something should happen to you, your family will be taken care of. This means having the right types and amounts of insurance. Also, a great way to insure a future income is through real estate investing.

· Make thy gold multiply: A sure way to wealth is to learn how to make your money grow. You can do this by using the miracle of compound interest.

I sure love learning  and sharing “.. these basic wealth building principles is a crucial in our quest for financial independence! ..”

Humbly posted,

Devin Willis


Principles of Wealth  Building By Adam Mortimer–

Setting S.M.A.R.T. Goals by Adam Mortimer—

Maintaining Your Credit Score by Adam Mortimer

Four Principles of Wealth Building By Natalie Aranda

The Richest Man in Babylon by George S. Clason



Filed under Listening Skills, prosper learning, tips, Uncategorized

“Prosper Learning” + Starfish Story=Making a Difference

The Starfish and Our Student/Customer


While walking along a beach after a particularly high tide, a man noticed a boy picking up starfish after starfish and throwing them back into the sea. When he neared the youngster, he asked, “What are you doing?”

“These starfish will die if they don’t get back into the water,” the boy replied as he hurriedly continued his work.”

“There are thousands of starfish on this beach,” the man said. “Nothing you can do can possibly make a difference.”

The boy held out the starfish he had just picked up. “It makes a difference to this one,” he said and threw it into the ocean.

Like these starfish, there are more students and customers in desperate need than any one of us could possibly hope to make happy or reach 100%. Their numbers are daunting, causing many of us to resign ourselves to the notion that nothing we can do can have any real impact on a problem of such magnitude. And if solving these problems and trying to make every person happy is the goal, they are right. But our the focus is on touching individual lives and you have a team to help you ;0). Some may think what we do may not significantly effect the world’s problems, but if one more person is much happier because you helped him/her with downloadable book or change of a coach. That would mean one less problem, if everyone helped perhaps the world would be a better place? It has a ripple effect (please read about in the success stories) .

But ,we know it makes a difference to each one of those students that you touched for the better.thumbs.jpg

Presented by Devin Willis


Filed under customer service, devin willis + prosper, Listening Skills, stories, Word Of Mouth

Happy Student and How to Get a Great Recommendation Letter

I had a very frustrated student call me on Saturday. He needed help writing and submitting  a recommendation letter. So, together we found a great link I wanted to share: How to Get a Great Recommendation Letter from .



Filed under customer service, Listening Skills

Using Influence at Work- Thoughts by Joni Rose

I found this article Using Influence at Work-How to Share Your Knowledge with Colleagues byJoni Rose and wanted to share it;0)

Other Training/Professional Development by Joni Rose

Quick Links:

Devin Willis

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Filed under Career Advice, good-to-great, kindness, Listening Skills

Stop and Listen


Presented by av-119.gif 

This reminds me of the single most useful thing that I have read:  The Lost Art of Listening by Michael Nichols. He writes that people rarely listen to each other and  details exactly how we fail to listen to each people. I found it to be an educational. Dr. Nichols main message we could use here at Prosper student care? is “be quite!” Don’t interrupt the speaker and listen. Wait.And then realize  “..Listening isn’t a need we have; it’s a gift we give…” to our students and people we care about.

Guidelines for Great Listening Skills 

Be interested and attentive.  Students can tell whether they have your interest and attention by the way the rep replies or does not reply.  Forget about the things around you and other distractions.  Maintain your attion to show that you really are with the child.   

Encourage talking.  Some students need an invitation to start talking.  There are some students that are more likely to share their ideas and feelings when others think them important.    

Listen patiently.  People think faster than they speak.  Children often take longer than adults to find the right word.  Listen as though you have plenty of time.      

Hear the student out.  Avoid cutting them off before they have finished speaking.  It is easy to form an opinion or reject someones views before they finish what they have to say.  It may be difficult to listen respectfully and not correct misconceptions, but respect their right to have and express their opinions.    

Listen to nonverbal messages.  Many messages people send are communicated nonverbally by their tone of voice, , their energy level, their posture, or changes in their behavior patterns.(check coaching notes and other CMS notes for  changes in their behavior patterns) You can often tell more from the way a student says something than from what is said.             

Improving Communication         

Avoid dead-end questions.  After listening ask the kinds of questions that will extend interaction rather than cut it off.  Questions that,  require a yes or no or right answer lead a conversation to a dead end.  Questions that ask a person to describe, explain, or share ideas extend the conversation. 

Extend conversation.  Try to pick up a piece of the students conversation.  Respond to his or her statements by asking a question that restates or uses some of the same words used.  When you use the student’s own phrasing or terms, you strengthen their confidence in their conversational and verbal skills and reassure them that their ideas are being listened to and valued. 

Share your thoughts.  Share what you are thinking with the student.  For instance, if you are trying to figure out a coach change , get the student involved with questions such as, “I’m not sure  what type of personality you would prefer in a coach, one who will be more advanced  or intermediate ?.  What do you think would be best for you?”   

Observe signs.  listen to the student for signs that it is time to end a conversation.  When a student begins to  give silly responses, or ask you to repeat several of your comments, it is probably time to stop the exchange.   

Reflect feelings.  One of the most important skills good listeners have is the ability to put themselves in the shoes of others or empathize with the speaker by attempting to understand his or her thoughts and feelings.  As a caring person , try to mirror the students feelings by repeating them.  You might reflect feelings by commenting, “It sounds as if you’re angry at your coach.”  Restating or rephrasing what children have said is useful when they are experiencing powerful emotions that they may not be fully aware of.  

Help clarify and relate experiences.  As you listen, try to make the students feelings clear by stating them in your own words. 
 (Based from
How Can Parents Model Good Listening Skills? by Carl Smith)           


Filed under Listening Skills

Ways To Circumvent The Phone Call Could Prove Difficult

The Costs of Poor Customer Service

The definition of good customer service seems fairly consistent: across the world, a good customer service experience is one in which the customer interacts with a knowledgeable service agent who can handle problems quickly and effectively. Less important are the interpersonal skills of the service agent as well as how long a customer is required to wait before they become impatient (the global average for willing to wait 5-10 minutes is 48%; Americans weigh in at 46%).

However, the costs of a bad customer service interaction, regardless of the reason, run consistently high across the globe: the poll finds that 86% of respondents would likely or very likely move to a competitor following a poor experience. Customers from Brazil, however, are more likely to switch to a competitor (91%) compared to the UK (84%), USA (82%), or Russia (81%).

About this Study

The research by GMI (Global Market Insite, Inc.) on behalf of its wholly owned subsidiary NetReflector in March 2006. 9,000 people were surveyed online in nine countries – Australia, Brazil, Canada, China, France, Germany, Russia, the UK and USA

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Filed under Listening Skills, Phone Skills