Category Archives: kindness

Take a Moment for your Employees and say “Good Morning” and “Thank You”


Phil Gerbyshak presented a great question for managers or future leaders. He asked

Would It Kill You to Say Good Morning?

Phil also quoted some fascinating numbers- “7% of employees leave their managers because they didn’t say good morning”  I have learned over the years, take care of your people  honestly and with a kind heart, everything else will fall into place.

For more thoughts and comments from other Managers click here


Would It Kill You to Say Good Morning? by Phil Gerbyshak–Slacker Manager I also recommend people sign up for this blog it will help you become a better leader.



Filed under kindness, leadership + management., links of Success

Ohio State University’s offer basic “Managing Your Money” online program

Ohio State University Extension is committed to ensuring all citizens have access to its research-based information. One of these programs is “Managing Your Money” ;

Lesson 1: Getting Started. This lesson focuses on individual and family values about money. It gives you some suggestions about ways to talk with your partner and family about money matters. You are asked to think about and develop some financial goals for the future. There also are suggestions and tools to help you start tracking your expenses.

Lesson 2: Where Does Your Money Go? This lesson discusses cash flow, income, and expenses. There are worksheets on which to write critical information about your income, what you owe (your credit use), and types of expenses (fixed, regular flexible, and occasional) so that you have a better picture of your current financial standing.

Lesson 3: Stop Spending Leaks. This lesson will help you examine your spending habits to see if any problems exist. Suggestions are given for changing spending practices and habits. An agreement is included to help you and other family members commit to a personal plan to reduce spending so funds can be used to reach important goals set in Lesson 1.

Lesson 4: How Much Credit Can You Afford? The focus in this lesson is on the pros and cons of using various types of consumer credit, wise credit management, and the importance of your credit history. Some checklists will help you determine if you have some credit problems, and worksheets help you compare some credit alternatives.

Lesson 5: Develop Your Budget. Guidelines and worksheets for developing a written budget are the focus of this lesson. The guidelines and tools are intended to help you actually “plan” future use of income so that you are in better control of day-to-day and longer-term finances.

Lesson 6: Your Net Worth and Financial Records. The first part of this lesson focuses on your net worth and how you own property. The second part will help you collect and organize your very important financial records.

Ohio State University Extension.”offer Fact Sheets that also offer


Filed under kindness, links of Success, Managing Your Money", tips, Word Of Mouth

This list or Resources, I hope will help you on your Journey!

Info and Reference Have fun looking at how the world around us works !!! But ”

“…Beyond Google, Wikipedia and other generic reference sites, the Internet boasts a multitude of search engines, dictionaries, reference desks and databases that have organized and archived information for quick and easy searches.

In this list, Laura Milligan compiled just 100 of our favorites, for teachers, students, hypochondriacs, procrastinators, bookworms, sports nuts and more.” see 100 Unbelievably Useful Reference Sites You’ve Never Heard Of from, I have also included my favorite below:

Newsmap – A wonderfully graphical – and customizable – display of news stories from around the world, it  is an application that visually reflects the constantly changing landscape of the Google News news aggregator.. ( )

Arts and Letters Daily – World-class articles from intellectual and influential journals around the world. Browse the day’s selections..
( )

Ask Philosophers -The academy comes to cyberspace. A panel of mainly American and British philosophy scholars answers questions sent in by the public. Search the database, from Abortion to War, or send in a question of your own.  ( )

Nationmaster –”..NationMaster is a web site that features a large database of variables for comparing countries. A wide range of demographic indicators are covered including literacy rates, taxation levels, and murders per capita. These are also available in pie charts, scatterplots, and correlations graphs…also see ( )

Wikipedia -Controversial, democractic,. make it your first port of call for looking something up. Just be sure to check somewhere else that what you find makes sense
( )

Wiktionary – Wikipedia’s online multilingual dictionary. Immensely powerful and far less controversial than its encyclopaedic forebear
( )

The Library of Congress – As the online rolodex of the Library of Congress, this site houses numerous reference materials, digitized collections, films—basically any content you’d ever want to find (

Project Gutenberg is the foremost online source for public-domain literature, with over 20,000 books available. Even better, titles from the entirely free eBook collection are downloadable to your PC.( (

Martindale’s ‘The Reference Desk’ -A very useful gateway to online reference tools in most fields; see the home page for a comprehensive list of topics. From the arts, business, science and technology, a authoritative conglomeration of data from around the world.( )

PubMed Free and authoritative database  that”..includes over 18 million citations from MEDLINE and other life science journals for biomedical articles back to the 1950s. PubMed includes links to full text articles and other related resources..” Not always easy to understand if you are not a medic, but a far better place to look for information than the random sites that come up on Google. ( ) -The internet’s version of your father , who always seems to know the answer to your questions. There are few subjects the site doesn’t tackle, though the coverage can be superficial. A good starting point for idle research ( )

XE – Currency converter covering every world currency. ( )

.Babelfish – translates speech from one language to another.. The results are sometimes a little strange, but you will usually get your message across.(

eHow – How to do just about everything, from getting stains off curtains to buying a second-hand car. (

The Straight Dope– (My favorite)- Every class had that kid: the one who would ask all the dumb questions you were dying to ask but felt too embarrassed to utter out loud. The Straight Dope is the grown-up, online version of that kid. Published in the Chicago Reader and penned by ghostwriters under the name Cecil Adams (aka “the smartest person in the world”), (

Snopes.-Before you forward that so-called “true” story that landed in your inbox this morning to everyone in your “Outlook”, you better check Snopes to make sure it’s not completely full of you-know-what. It’s an extensive index of urban legends, common fallacies(

How Stuff Works – Engaging encyclopaedia of the modern (and not so modern) world, with good illustrations and clear text. Explains hundreds of subjects, from car engines to  ESP, using tons of illustrations…( )

Design My Room – We are remodeling our home and this site provides the ability to redecorate your home in cyberspace. Choose colours, furniture, accessories and finishes and then publish the results online.( )

101 Cookbooks – My wife loves to cook and and loves this blog from a Californian cook who believes in good food. 101 Cookbooks has been featured in numerous newspaper articles and is a winner of numerous awards including the 2005 people’s choice Webby Award for best personal web site. ( )

Who What Wear Daily – Fashion tips, advice and suggestions. Includes Ask a Stylist for those tricky co-ordination problems and a What Was She Wearing? inquiry service to help you track down your favourite celebrity’s fashion choice.( )

Social Tools

Facebook – The most grown-up (just) of the social-networking sites that are fast taking over the world. Excellent for staying in touch with far-flung friends, though pretty good too for re-establishing contact with those you hoped you had lost. I have a one  and love it!!!! see me at here

( )

Twitter-Service for people to quickly communicate and stay connected with other users. You can follow specific people and see their Twitter messages. I use Twitter and enjoy it! – Organise your thoughts by creating mindmaps online and sharing them with others  ( )

Technorati – An intelligent, intuitive and inspiring way to read entries from some of the millions of blogs that dot the internet. You can browse by subject or area of interest, read the postings that are catching the world’s attention and bookmark blogs that catch your attention. And if you want to join in… ( )

Digg-A community driven social news site where users submit articles and the community votes them up or down. Articles are promoted to the main page at when they reach a certain threshold.(

LinkedIn-One of the original “social networks,” LinkedIn has been eclipsed in recent years by Facebook, even among adults and professional users. In the past year, LinkedIn had to scale back its revenue estimates, had its head of sales bolt for TheLadders, and is also seeing stagnating traffic growth. My Profile is here


Humbly presented,

Devin Willis


Mind Maps A Powerful Approach to Note Taking Related variants: Spray Diagrams, Spider Diagrams, Spidograms, Spidergrams and Mindmaps (

100 Unbelievably Useful Reference Sites You’ve Never Heard Of from, I

The 101 most useful websites-30/03/2008-Telegraph Media Group

PC Magazine’s  Top 100 Classic Web Sites in 2007. You’ll see a lot of familiar URLs on this list, and we hope there are also quite a few that you haven’t heard of before. (
Tools For Engaging In Social Media-Apr. 23, 2008  by Brent Csutoras-from Search Engine Land.

My Proven Research Resources That, When I Applied Them , Produce Positive Results !-(


Filed under good-to-great, kindness, Uncategorized

Using Influence at Work- Thoughts by Joni Rose

I found this article Using Influence at Work-How to Share Your Knowledge with Colleagues byJoni Rose and wanted to share it;0)

Other Training/Professional Development by Joni Rose

Quick Links:

Devin Willis

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Filed under Career Advice, good-to-great, kindness, Listening Skills

Avoiding Student Blues

Shh… Listen , you are on T.V

The AOL customer service representative first tried to tell customer, who wanted to cancel he was making a terrible mistake. Then it statrted to esclated to being scolded him vigorously even as the customer Mr.Ferrari repeatedly requested that he “cancel the account.”

Ferrari recored and posted the phone call to his blog, Insignificantthoughts, where it was picked up by myriad other blogs and Web sites. He since has appeared on CNN and the “Today” show to talk about the phenomenon of the phone call and the frustration of customer service.

(By Devin Willis)

Read what bloggers are saying about this article.


At almost the same time, Brian Finkelstein, the Washington writer of, had a video camera running when a Comcast technician fell asleep on his couch during a service call. He posted the video to his blog and to, where hundreds of thousands saw it.

Ben Popken, editor of the Web site has been tracking both stories and says audio-visual evidence put together by customers is going to shame companies into better service. (It is to bad companies have to be shamed into provideding better service)

In fact he suggests the following:

“…Recently we’ve gotten a flurry of emails asking how to record customer service calls..”

” …You can use Skype along with an audio recording program like Hotrecorder, Audacity or Garageband (Mac) or Audio Hijack (OSX). Make the call with Skype and hit record. Upload the mp3 file to a hosting service like Putfile, or just email it to us.

You can also use your landline with a device like the Mini Recorder Control from Radio Shack. Plug it into the phone, and into the microphone slot on your computer. Record… upload…

We recommend the Skype method, though, as it tends to produce better audio. — BEN POPKEN

“…You can also use GrandCentral (free), which, in addition to creating one master number for all your phones, lets you record calls just by pressing 4..”

This seems to be working because before one or two bad calls you could make it up in volume; what was one or two bad calls to the bottomline ? Well, if two or three customers happened to have a audio recording running, of one call that could be the story on CNN or FOX.

“…Popken and other customer-service experts offered some tips on getting satisfaction with a consumer complaint.

The best kind of Student Care happens when we enable the customer with the sense of control. I believe and trust: A)our students/customers will not take advantage of the situation; B), and trust our employees with this empowerment. This allows the quality of our customer / student care will be great; if this standrad is not followed, we will be at best good smileysparkle.gif

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