Category Archives: do the right thing

“Doing The Right Thing” + On The First Contact Will Help A Company Prosper

cmslogoAt Prosper, we know that the first contact  with our students or customers  is the most important things in customer service. We want that contact to be successful   having our Representative being prepared and knowing  the programs and helping the students feel the value  of  their education

“…Customer service statisticians have found that solving an issue during the first contact (as opposed to over the course of two, three, or more contacts) saves time, money, and increases customer satisfaction in the long run…”(First Contact Resolution-Service Untitled )

I love working for a company that uses systems that make it easier for our frontline to resolve issues.

Devin Willis

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Filed under Blogroll, customer service, devin willis + prosper, do the right thing, Ethan Willis

“The One Minute Entrepreneur” + Leadership+ Student Care = Successful Plan For Everyone

I read an interesting article in the The New York Times that talked about “The One Minute Entrepreneur” (Doubleday, 2008), the latest in the “One Minute” written by Ken Blanchard, and Ethan Willis. The article talked about many interesting things but discussed the following important areas from the book for success:

•Revenue needs to exceed expenses

•. Collect your bills. Don’t let your customers use you to increase their cash flow.

•Take care of your customers. “You work for them.”

•. Take care of your people.

And in the USA Today article added the following important points from “The One Minute Entrepreneur”:

“…A simple tale. But, as always, it never hurts to be reminded of the pitfalls on the path to success, or to reach a new generation with a message of hope. Here are some of their insights. (No wincing, please.):

•Don’t ever underestimate the importance of whom you choose to be with.

•You can get everything you want in life if you help enough other people get what they want.

•There are vast opportunities in selling when you’re selling something you believe in.

•Visualize your desired outcome ahead of time.

•Identify what you are passionate about doing. Look to do more of it. If nobody will pay you to do what you love, you have a hobby, not a career.

•If you don’t do what you love, you’ll never work hard enough to be the best.

•Never let your expenses outstrip your revenue.

•Profit is the applause you get for taking care of your customers and creating a motivating environment for your people.

•Work to balance your business life with the rest of your life.

•Continually seek the wisdom of your mentors.

•Pass on the prosperity from your passion. You’ll never be successful unless you help others. Helping others does not just involve financial gains from prosperity, but also includes sharing your time and talent.”

We know our students Learn through a team focused ideas, concrete frameworks, and practical strategies. Below are a few principles that we have found can have a life changing effect on people who need help in changing their lives Prosper, that each of us are lucky to be a part — our customers/students learn how to:

1) Recognizing opportunities, -Talking to our team of sales professionals, who  finds the right program for you and your needs.

2) Taking risks and innovation — the programs are an investment in you can lead to a more fulfilling life .

3) You can find the life you want by following exactly the approach by listening to the knowledge of your mentors and take action on those principles:

4) You develop a plan, in this case for success, and you figure out how to obtain it. Remember -When you’re faced with a problem, you can come up with a solution. In life, everything around you is a problem that has been solved.


I  love sharing and learning with  others through out my company and world on the above points so that  as a team  . We are  lucky to have leaders that are motivated by truth and integrity and coaches, sales, student,customer service and admin people “motivated and have a passion to for work and achievement of our students!”

That is why we have a remarkable, morally strong company, the reason is we have, a good understanding of the idea of personal integrity is essential.

Dr. Steve Carter explains integrity as a three-step process.

  1. Discerning what is right and what is wrong.
  2. Acting on what you have discerned, even at personal cost.
  3. Saying openly that you are acting on your understanding of right from wrong

I believe that we are continuing to try and create an environment for growth in the next generation of new  employees at Prosper; we will teach and show employees by example an optimistic view of the world . The reason I believe so strongly that attitude changes reality towards a positive direction is because I have seen it in my own life.

In the end  leaders must throw the stones of integrity and success, into the water . Hopefully our growing circles of influence will defeat the tidal wave of negative thinking in the world about everything!

We have started these ripples of true influence in the water of success, by clearly defining  who we are and what we stand  and how we can help others!

I know I  we  are not perfect, but we are trying to strive to become a great company and improving every year and learning from the past.  I know that I can help one student at a time and make a difference  for perhaps a life time( See Starfish story)

I am humbled daily by my fellow team members and our students  hard work and perseverance!

Devin Willis

Resources:

Small-Business Books That Break the Mold by Paul Brown- Published: May 27, 2008-The New York Times

One Minute Entrepreneur’ has bite-size words of wisdom By Kerry Hannon –USA Today


Blogs about: Entrepreneurs WordPress.com

The Insufficiency of Honesty By Stephen L. Carter -Atlantic Monthly, Feb. 1996.

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Filed under do the right thing, Leadership, leadership + management., Uncategorized, Word Of Mouth

Fast, Comfortable Flights Vs. Feeling Ripped-Off

InsideTrip is an airline ticket search engine with a focus on identifying flights with the highest level of quality, as opposed to the approach most search engines take (finding the lowest price). I know for those who travel alot this has been sent from heaven;0)

Quality is measured by factors spanning 3 categories (speed, comfort, and ease) and addressing 12 so-called “pain points” (such as number of stops, security wait time, legroom, aircraft type, connection time, and gate location). As a user of InsideTrip, you can indicate which of these pain points are most important to you and the service’s algorithms will generate a unique TripQuality score for each ticket result. These can be used in conjunction with the ticket price to find just the right itinerary.

InsideTrip has collected information about the quality of trips from a variety of sources, including the Transportation Security Administration, airlines, and airline websites.

Resources:

InsideTrip Thinks There’s More to Shopping for Airline Tickets Than Just Prices -Mark Hendrickson-March 2, 2008-TechCrunch

From leg room to lost bags, InsideTrip rates airline flights Travel search site launches this week By JOHN COOK
P-I REPORTER

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Filed under do the right thing, Managing Your Money", tips

Article Highlights Life-Changing Prosper Learning Education

Changing lives, One Student At A Time

I love the article  that was selected to appear in the August 2006 issue of the national magazine, U.S. Business Review in an article entitled “Investing in Tomorrow”.

The article thoroughly outlined the reasons for Prosper, Inc. students’ success and portrayed the vision of Prosper, Inc. as a company . It also covered  the vision for  our employees and leaders;0) The article stated ,

“After pioneering its own niche in the post-secondary education market, Prosper Inc. has positioned itself as an organization devoted to helping individuals achieve success in the business world through its customized courses…[T]he company is a valuable asset for individuals hoping to fulfill their potential and further their careers through return-on-investment-based learning systems.”

Ethan Willis, CEO and President of Prosper, Inc. said, “This is a rewarding article because it talks about the success of our students as well as the integrity and abilities of our employees here at Prosper.”

In the article Ethan, whom I call my young brother and friend  stated   he “believes the company’s most valuable assets are its employees..”

Humbly Posted

Devin Willis


Resource:

Investing in Tomorrow By Kate Burrows Tuesday, 15 August 2006 –http://www.usbusiness-review.com

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Filed under do the right thing, good-to-great, happiness at work, stories