The right attitude can make a world of difference when it comes to keeping people happy

Do the Right Thing!

When you go to the store or call a company , you want to be respected and treated well . It’s that simple. Treat your customers, as If they were your Mom, Dad, Brother, Sister et.They deserve your respect. After all

the Wharton School of Business found that businesses aren’t honoring this simple creed. Customers were treated down right rotten in 60% of the cases they examined.

1)  There are typically no employees around to help customers.

2)  Long checkout lines. Finally, the third was customers a upset when there are employees present, but they don’t offer any greeting, smile or eye

What do these customers do?

According to a 2006 survey released by a group within the Wharton School of the University of Pennsylvania, a typical business only hears from 4% of its dissatisfied customers; the other 96% leave quietly. Of that 96%, 68% never reveal their dissatisfaction because they perceive an attitude of indifference in the owner, manager or employee.

But a typical dissatisfied customer will tell eight to 10 people about their experience. One in five will tell 20.  see  Customer and are Baton Rouge news

Now if you are not around to help or seem to be uncaring, you risk being thought of as a company that  is a scam or “rip-off, ripoff, rip off,” ect.

Even if you are an honest one because the customer has to make an assumption. Without your customers you would not be a successful  . I have tried to follow these steps

People pay for peace of mind. They want security, integrity, and the assurance that if there is a problem, it will be promptly handled.

Humbly suggested,

Devin Willis

New survey reveals top 3 customer pet peeves -April 24, 2008 –Clark Howard’s Tips in , “The Lufkin Daily News“.

Customer disservice-By Anna Thibodeaux – Baton Rouge news

Tips for Curing Bad Customer Service-Jill Homer

list of all kinds of major companies and the instructions to get through to an actual living breathing person! Click —Dial-A-Human— “Dial A Human and get rid of those annoying phone prompts. Talk to a REAL person!”



Filed under devin willis + prosper, Uncategorized

2 responses to “The right attitude can make a world of difference when it comes to keeping people happy

  1. I love the advice and ideas for people to understand customers better ! I would recommend is available for no charge at Stirtz’s website at

    “The Amazing Service Toolkit”!

    Tim Johnson

  2. Peter Kirk


    You’re right. And the more I think about it, It took about a day or so fo a call back, but that is very good! . I’m thinking something a little more purpose driven than the future, but you promised to send me a book.

    You have shown so far to be a Man of Honor!


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