Monthly Archives: July 2008

Sports and Learning!

Management lessons learned from Sports

David Zinger share’s a list composed by Bruce Hale and David Collins in a chapter on Psyching Up for Rugby from their book, Rugby Tough. Although they talk about Rugby these lessons can be learned from many different sports.

Read the list of 26 possible life lessons below and determine if you have learned any of these life lessons, or if you have learned other unique lessons from sports:

  1. Performance under pressure
  2. Organization
  3. Meeting challenges
  4. Handling both success and failure
  5. Acceptance of others’ values and beliefs
  6. Flexibility and success
  7. Patience
  8. Risk taking

For the rest of the list click here

Over the year’s I learned much from the list

While learning and teaching martial arts. I know Ethan was a very good athlete  at football and baseball.

What lessons have you learned in a sport that helped you in life?

Take care,

Devin Willis


Get Psyched as a Managerby David Zinger on July 31st, 2008 Slacker Manager-


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“Best Business Books Ever”

An interesting Post Filed in  Books, Business-General, Reviews by Drea on Business Pundit

“..sifted through numerous categories and resources to come up with this list of the 25 Best Business Books Ever. We didn’t concern ourselves with categories (management, sales, etc.) or timeliness of subject matter. Instead, we focused on the following question: Based on prominent reviews, academic use, and popularity..”   Please see__

I would have also included other books, such:

The One Minute Entrepreneur by Ken Blanchard (coauthor of the #1 bestselling business classic The One Minute Manager), Don Hutson, CEO of U.S. Learning, and Ethan Willis, CEO of Prosper Learning, tell the inspiring story of one man’s challenges in creating his own business. Through a powerful and engaging narrative, we confront many of the typical problems all entrepreneurs face in starting up their business, from finding new sources of revenue to securing the commitment of their people and the loyalty of their customers. More important, we learn the secrets to becoming a successful entrepreneur, including how to build a firm foundation, how to ensure a steady cash flow, and how to create legendary service. In addition, the book offers invaluable advice, delivered through One Minute Insights, from such entrepreneurs and thinkers as Sheldon Bowles, Peter Drucker, Michael Gerber, and Charlie “Tremendous” Jones.Today, in the midst of the largest entrepreneurial surge in U.S. history, four out of five small businesses continue to fail. THE ONE MINUTE ENTREPRENEUR offers businesspeople and would-be entrepreneurs a treasure trove of wisdom on how to think, act, and succeed in creating and sustaining a business, no matter what their industry.

Influence: How and Why People Agree to Things by Robert Cialdini (a professor of social psychology) , spent 3 years “undercover,” applying for jobs as a telemarketer or car dealer, observing how managers went about persuading employees to do things. He condensed his findings into a list of six “weapons of influence.”

“…This is a very readable, scientifically grounded, accessible overview of several techniques of interpersonal relations–how you can use commitment or reciprocation to get people to do things. Influencing other people is the job of management. This book tells you how to do it a nice, accessible way.”

It breaks influence into six key factors:

  1. Reciprocation
  2. Consistency and Commitment
  3. Social Proof
  4. Authority
  5. Liking (the person who is trying to influence us)
  6. Scarcity

Devin Willis


25 Best Business Books EverBusinesspundit Blog

The best business books of all time? -“Here are the choices of our panel of CEOs and experts”– U.S.News & World –

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The right attitude can make a world of difference when it comes to keeping people happy

Do the Right Thing!

When you go to the store or call a company , you want to be respected and treated well . It’s that simple. Treat your customers, as If they were your Mom, Dad, Brother, Sister et.They deserve your respect. After all

the Wharton School of Business found that businesses aren’t honoring this simple creed. Customers were treated down right rotten in 60% of the cases they examined.

1)  There are typically no employees around to help customers.

2)  Long checkout lines. Finally, the third was customers a upset when there are employees present, but they don’t offer any greeting, smile or eye

What do these customers do?

According to a 2006 survey released by a group within the Wharton School of the University of Pennsylvania, a typical business only hears from 4% of its dissatisfied customers; the other 96% leave quietly. Of that 96%, 68% never reveal their dissatisfaction because they perceive an attitude of indifference in the owner, manager or employee.

But a typical dissatisfied customer will tell eight to 10 people about their experience. One in five will tell 20.  see  Customer and are Baton Rouge news

Now if you are not around to help or seem to be uncaring, you risk being thought of as a company that  is a scam or “rip-off, ripoff, rip off,” ect.

Even if you are an honest one because the customer has to make an assumption. Without your customers you would not be a successful  . I have tried to follow these steps

People pay for peace of mind. They want security, integrity, and the assurance that if there is a problem, it will be promptly handled.

Humbly suggested,

Devin Willis

New survey reveals top 3 customer pet peeves -April 24, 2008 –Clark Howard’s Tips in , “The Lufkin Daily News“.

Customer disservice-By Anna Thibodeaux – Baton Rouge news

Tips for Curing Bad Customer Service-Jill Homer

list of all kinds of major companies and the instructions to get through to an actual living breathing person! Click —Dial-A-Human— “Dial A Human and get rid of those annoying phone prompts. Talk to a REAL person!”


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Overcoming Obstacles And Achieving Your Goals

Choices are a part of our everyday life. We all face choices each day. From minor choices, such as what when we get up in the morning, to major, life-changing choices, which will literally affect our lives for years to come.

In my past life , I protected people’s lives and  in many ways still do. I fully understand affect it has on lives for years to come.

The choices each one of us makes create outcomes in our lives. Often, the tendency exists, in many of us, to subscribe to the theory that the positive circumstances we create for ourselves are a direct result of the choices we made in our lives. We then attribute any shortcomings or misfortunes in our lives to bad luck or being beyond our control. We also have a tendency to think that the positive circumstances in others’ lives are a result of good luck on their part and the negative consequences to be a direct result of the choice they have made.

The truth of the matter is that, even though misfortunes do occur, many of the consequences, as well as the positive circumstances that occur in our lives are as a direct result of the decisions that each of us make. We control more of our destiny than many of us realize. We have the power to change our lives according to the decisions that we make.

In order to understand how to better effect change in our lives, we will examine the decision making process. We will identify the steps that should go into each decision. Generally, small decisions require very little time to complete the process while larger decisions may take a significant amount of time to effectively make a decision that will best serve us and our individual needs. The following is the process to follow when making decisions.

Create a Plan

Start with the end in mind. Ask yourself these simple questions: What is my ultimate goal? What path do I have to take to get there? This step should occur well before any difficult decisions have been addressed. Keeping the end in mind will give you a measuring system by which you can determine whether or not your decisions are guiding you toward your final destination.

Identify Choices

When faced with a choice, there are generally at least two choices that can be made. Often, the more choices you have, the harder the decision will be to make. It is important to be very open during this step. When beginning the decision making process, you should identify as many options as possible. Be careful not to eliminate choices because of preconceived biases or assumed information.

Gather Information

Once you have identified the different choices that you have, begin to gather as much information as possible. It is important to realize that there are many biases that people often face during this step of the decision making process. One bias is that the majority cannot be wrong. Just because the majority of people think one way does not make it the best or only solution. Make sure to consider new, creative, or innovative solutions based on their value to you. Another bias that many face while gathering information is that people tend to accept information from those they trust. Make sure to examine the credibility of all information you receive, even information from trusted sources. During this step of the process you should strive to be as objective and rational as possible.

Determine Benefits and Drawbacks

Once you have identified the choices you have and gathered information about each choice, you should begin to determine the benefits and drawbacks associated with each choice. Be thorough in this analysis. Take into consideration your values. If you are having difficulty with this step, consider inviting others to give you another point of view.

Select the Best Option

Weigh the benefits against the drawbacks of each decision. Begin to eliminate the options. Often, there may be two or more options that seem to have positive benefit to drawback ratios. Select the option that best fulfills your needs and seems to have the best chance of success. Once you have selected an option, stick to it. Immediately disregard any of the other options. The best option may fail if you spend your energy second-guessing your decision. On the other hand, a mediocre decision will generally be successful if you commit yourself to it.

Take Action

Once you have selected the best option, begin immediately to work towards the implementation of your decision. Training yourself to react to your decision will be one of the skills that will garner success in your endeavors. Immediately taking action will mitigate the fear that is often associated with large decisions. It also reduces the amount of fear that can cloud your visions of the future.

Learning to make effective decisions and to carry out the decisions that you have made is a key skill for you to learn. This skill will allow you to find greater success and work towards your goals with greater conviction. Also, it will make you a better leader and those around you will trust and admire your decisions.

I hope you found this useful,

Devin Willis


Beginner’s Guide To Being Decisive– by blogger Avani Mehta. Also read her ,  Page on The Art of NOT Making Decisions through Mental Chatter

Defensive Tactics at Select Patrol-Agent C.T ESI Graduate

Prosper Learning Newsletter– Make Up Your Mind The Art of Being Decisive (Your Friends at Prosper, Inc.)

Decisive action is characteristic of the entrepreneur- by Post by blogger Chris Melton


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I Stumbled Upon, Dial-A-Human! Bookmark this one!

I came across this site, all thanks to Stumble Upon, with a list of all kinds of major companies and the instructions to get through to an actual living breathing person! Definitely save this one for future reference!! Dial-A-Human

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Blogs for Entrepreneurs

I was talking to a student today. Her name was Dianne and she shared “..some really good resources, from has a list of blogs that would be worth adding to anyones reading list. .”See  Top 10 Most Practical Blogs for Entrepreneurs

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Eric Bryant shared “Attributes of Successful Entrepreneurs” in his wonderful blog

Eric Bryant shared “Attributes of Successful Entrepreneurs” in his wonderful blog

Area’s covered “…Resourceful. Purposeful. Focused. Risk-taking. Problem-solving. Salesmanship-0riented. Visionary. Optimistic. Leadership-oriented. Ambitious. Innovative. Integrity-based. Adaptable. Communicative …”

He furher add’s  “To determine your aptitude as an entrepreneur, take a free assessment at”   I might add discover your own strengths and passions and use the insight you gain to help improve your success. You are already an entrepreneur, or in the process of becoming one — now you just need a little guidance to finish the task.

I am glad that Ken Blanchard, Ethan Willis and Hutson,

Devin Willis


E-strengths assessment

Eric Michael Bryant( – Blogger ,author of  “Peppermint-Filled Piñatas: Breaking Through Tolerance and Embracing Love, “

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