The Fred Factor and Customers/ Students at “Prosper Learning”

postman_pa_m1126970.jpgToday I went to Borders near my home to browse books- and I came across a book titled The Fred Factor by Mark Sanborn. I could not put it down! Fred is a postman who delivers exceptional service to the author – so exceptional that it inspired the writing of the book and became a national best seller. The story of Fred continues to inspire people all over the nation. Who ever knew a postman could do that? As I browsed the book I came across a few important points I’d like to share with all of you.

Quoted from the Fred Factor web site (…fred�factor

The Mission: Be a Fred…

..continually create new value for those you live and work with through dedication, passion and creativity.

The Idea’s I took from the Book:

Each of Us makes a Difference. The only question at the end of the day is “What kind of difference did you make?”

Everything is Built on Our Relationships. The first principle in building a relationship is to build Trustworthiness, or Trust- and Respect-based relationships. Other words for trustworthiness, including “respect,” are humility, honesty, patience, faith, virtue,” and moral based .

This principle of trust and respect is based in always assuming the most honorable of intentions from us towards our fellow workers, students, customers or those we love.Always, remember No one succeeds on their own. Asking for and sharing information broadens one’s perspective of situations and life. Others help you open doors to opportunity. “

I could train you to achieve exceptional performance and then reward it. However, only the you can choose to do your job in an extraordinary way, either because of, or in spite of, circumstances.

Think about it. Do you add to or take away from the experience of your customers/students and colleagues? Do you move our business closer to or further from its goals of helping people succeed ? Read Lee & Nancy’s story

Do you treat your customers and potential customers in an ordinary way or do you treat them superbly? Do you lighten someone’s burden, or add to it? Do you lift someone up, or put someone down?

Nobody can prevent you from choosing to be exceptional. The only question at the end of the day that matters is, “What kind of difference do you make?”

You must continually create value for others, and it doesn�t have to cost ANYONE a DIME. You can replace money with imagination. The object is to out think your competition rather than to outspend them.

You can reinvent yourself regularly. No matter what job you hold, what industry you work in or where you live in the world, you wake up every morning “tabula rasa,” with a blank slate, and you can make your business and your life anything you choose.

Also in the book is a quote from Andrew Carnegie that I remember hearing on the sales floor and from a coach I respect:

“There are two types of people who never achieve very much in their lifetimes. One is the person who won’t do what he or she it told to do, and the other is the person who does no more than he or she is told to do”

Presented by  Devin Willis
It’s a short, easy to read book with lessons we all can apply to all aspects of life to better enrich here at Prosper as well as your personal relationships. By following these simple principles, and by learning from and teaching other “Freds,” you, too, can excel in your career and make your life extraordinary. As this book made clear to me, each of you has the potential be a extraordinary(in fact you are,already in many ways).THE FRED FACTOR shows you how to become extraordinary in many more ways.



Filed under customer service, devin willis + prosper, good-to-great, Word Of Mouth

4 responses to “The Fred Factor and Customers/ Students at “Prosper Learning”

  1. El Paletero

    This article was a good article to have right now because everyone wonders if they are really making a difference in life or the company. But if one takes the time to think about the effects of the decisions one makes and the people that they help in understanding the programs, it really does put things in the right place. Everything here at prosper is built on relationships of trust and I think that this principle is universal in the world today. Relationships are everything that matters. I really enjoyed reading this article. Thanks for the many opportunities. Justin S.

  2. gwilber18

    This si very true. The steps are great. They help each person evaluate them selfs on what they are doing. To me the biggest thing that affects anyone is the part about what difference did you make. DI dyou amke a posative change or a negative or just a midiocre change. the goal each person should have set for each day is to leave a better impression on work then what they took with them. so they should strive to out do your selfs constantly. Those are my ideas on why this is so important.

  3. Pingback: Customer’s Care The Prosper Way « Prosper Student Care Resources

  4. Pingback: Customer service + Web 2.0 « My Discoveries on the Road to Prosper and Learn

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