Monthly Archives: March 2007

Does the Airlines and Prosper have things in common?

 yoda1presented by Student Care Manager (Yoda)

I found some interesting information on  The Employee Factor Blog -Judy McLeish wrote the following truths “..Someone from every company should read the article in the New York Times titled – “Airlines Learn to Fly on a Wind and an Apology”. We think this article is particularly timely as more and more companies are striving to deliver a better, more powerful customer experience. Southwest Airlines has someone in charge of Proactive Customer Communication. What does that mean? This individual spends “12-hour work days finding out how Southwest disappointed its customers and then firing off homespun letters of apology .” How  do you feel we could  use the suggested infomation ?

 

I am happy that we do a good job, but want to keep getting better!

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Filed under customer service, good-to-great, Word Of Mouth