Sometimes you have to weigh our company policy, customer/student requests, when dealing with angy and sometimes abusive customers in ESI and Prosper . When things turn ugly, what should you do with the customer? This post by ‘Jam’ Mayer had some great insight and the comments and may offer a great discussion on this topic with your team. I put the phone on mute take a breath and rember the starfish story
Please read this and let me know what your thoughts are?