Tag Archives: The Fred Factor and Customers

August 13, 2008

Customer service + Web 2.0

Good customer service is the lifeblood of any business. You can offer all the free gifts and promotions and reduce prices to bring in as many new customers as you want, but unless you take care of your customers  your … Continue reading →

7 Comments

Filed under customer service

Tagged as , , , , , ,

June 11, 2008

The Fred Factor and Customers/ Students at “Prosper Learning”

Today I went to Borders near my home to browse books- and I came across a book titled The Fred Factor by Mark Sanborn. I could not put it down! Fred is a postman who delivers exceptional service to the … Continue reading →

4 Comments

Filed under customer service, devin willis + prosper, good-to-great, Word Of Mouth

Tagged as , , , ,