“Doing The Right Thing” + On The First Contact Will Help A Company Prosper

cmslogoAt Prosper, we know that the first contact  with our students or customers  is the most important things in customer service. We want that contact to be successful   having our Representative being prepared and knowing  the programs and helping the students feel the value  of  their education

“…Customer service statisticians have found that solving an issue during the first contact (as opposed to over the course of two, three, or more contacts) saves time, money, and increases customer satisfaction in the long run…”(First Contact Resolution--Service Untitled )

I love working for a company that uses systems that make it easier for our frontline to resolve issues.

Devin Willis

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4 Comments

Filed under Blogroll, customer service, devin willis + prosper, do the right thing, Ethan Willis

4 responses to ““Doing The Right Thing” + On The First Contact Will Help A Company Prosper

  1. MMA

    I saw Porter fight at L.A Boxing! You are teaching them right! I am not sure if you saw it yet because , I know you were sick.

    Dante v s Porter Willis

  2. cc

    I heard Prosper fired you for doing too much.

    RIP

  3. Jonathan Drury

    Hi Im looking to post a guest blogpost/article on your site. Basically I will write
    you a 500 word informative article for your readers and in return I ask you
    to credit me with a backlink from within the article.

    You will benefit from free unique content being posted to your site attracting
    new visitors from the search engines and I will benefit from the backlink to my
    site.

    Thanks for listening and let me know if this interests you.

    + The article will be relevant to your site.

    Kind Regards,
    Jonathan

  4. Paul Holmes

    Hi I was wondering if you would be interested in a link exchange, we own a network of sites across many themes and all have pagerank.

    We would like to keep the link exchange as effective as possible for the search engines so we suggest that we do a A-B-C or maybe A-B-C-D link exchange.

    This means that Site A, Site B and Site C are all different sites and Google does not know that it is reciprocal therefore giving us maximum benefit for our sites in the search engines.

    We have a network of over 100 sites in many categories so if you are interested in this proposition please let me know or if you are unsure give me an email and I will teach you how to get the best results in the search engines for your website.

    Thanks for your time.

    Kind Regards,
    Paul Holmes

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