Entries from February 2007

February 20, 2007

Dealing With Abusive Customers

 Presented By Yodi
Sometimes you have to weigh  our company policy, customer/student requests,  when dealing  with angy and sometimes abusive customers in ESI and Prosper . When things turn ugly, what should you do with the customer? This post by ‘Jam’ Mayer  had some great insight and the comments  and may offer a great discussion on [...]

February 12, 2007

Does happiness at work matter?

All,
The following is brought to us from  the Customer Service Reader RSS Service. It has a collection of notes & commentary on essential works of experts in customer service and related fields.

Does happiness at work matter? Most of your life is spent going to work, being at work, going from work, thinking about [...]

February 12, 2007

The power of saying “I am sorry”

On Kim Proctor ’s Blog entry from December of 2006. I read last night the following
” …Recently I found that my online bank account had someone else’s name on it when I logged in. This gave me a scare. Who was this person? And why was their name on my account [...]

February 3, 2007

Prosper is on it’s way to become a great company How?

Prosper decided to ask
Can a good company become a great company? How?
Our company’s E decided to uses the book Jim Collins book
It took Jim Collins and team of researchers 5 years to come up with the answers: 11 companies made the leap from good to great and then sustained those results for at least [...]