Great Firms Successfully Diagnose 77% Issues from Call Center

Research Finds that 75% of Companies that Use Proactive Problem Resolution in Their Call Centers Report Increased Customer Satisfaction
Compiled by (Yoda)

Aberdeen research indicates that optimizing call center diagnostic and problem resolutions capabilities can yield annual savings of up to $4 million, yet most companies have not deployed solutions and technologies to enhance call center effectiveness, [...]

Word Of Mouth For Student Care?

How to get the word out about Student Care by  marketing internally

From the her  blog, Kira Wampler, senior marketing manager for Intuit, shares her tips on how she garnered support for word of mouth marketing programs internally:
Tip #1. Identify mavens, connectors and sales
people
Network like crazy. Invite to lunch anyone who has even
remotely had anything to [...]

Stop and Listen

 
Presented by  
This reminds me of the single most useful thing that I have read:  The Lost Art of Listening by Michael Nichols. He writes that people rarely listen to each other and  details exactly how we fail to listen to each people. I found it to be an educational. Dr. Nichols main message we could use here [...]

Avoiding Student Blues

Shh… Listen , you are on T.V
The AOL customer service representative first tried to tell customer, who wanted to cancel he was making a terrible mistake. Then it statrted to esclated to being scolded him vigorously even as the customer Mr.Ferrari repeatedly requested that he “cancel the account.”
Ferrari recored and posted the phone call to [...]

Ways To Circumvent The Phone Call Could Prove Difficult

The Costs of Poor Customer Service

The definition of good customer service seems fairly consistent: across the world, a good customer service experience is one in which the customer interacts with a knowledgeable service agent who can handle problems quickly and effectively. Less important are the interpersonal skills of the service agent as well as how [...]